Tickets stay on every tier, free included. They are the reason a client keeps opening the dashboard.
The dashboard is free. Handing it over is the paid part.
Every card, every chart, every transcript and the full SDK cost nothing. You pay when you want it branded, embedded, exported and arranged the way your client wants to read it.
Free
Everything you need to start.
The full analytics dashboard for your agent, every card and chart, transcripts, tickets, usage and the SDK. No card.
- All 5 KPI cards and 11 charts
- Chat history & transcripts
- Tickets & discussion threads
- Usage and cost view
- Python SDK, API keys & REST API
- Production and development environments
Custom
Partly roadmapLet our AI analyse your agents.
Everything in Free, plus the AI analysis layer. Priced to the modules you choose, because capabilities are modular.
- Everything in Free
- Conversation quality scoring
- Failure and root-cause clustering
- Anomaly detection on cost and latency
- Suggested tickets from bad exchanges
- Dedicated support
Prices are not final. The plan structure below is settled; the numbers are being confirmed before launch.
Feature rows are verified against the code. Which column each one falls in is still being confirmed.
Everything, side by side.
| Feature | Free | Custom |
|---|---|---|
| Analytics | ||
| All 5 KPI cards and 11 charts | ✓ | ✓ |
| Chat history & transcripts | ✓ | ✓ |
| Message templates in transcripts | Limited | ✓ |
| Usage & cost view | ✓ | ✓ |
| Dashboard customization (drag & drop) | ✗ | ✓ |
| Saved reports & PDF export | ✗ | ✓ |
| Hand it to the client | ||
| Tickets & discussion threads | ✓ | ✓ |
| Feedback with sentiment & category | Limited | ✓ |
| White-label subdomain + branding | ✗ | ✓ |
| Embedded dashboard & scoped tokens | ✗ | ✓ |
| Per-chart and per-field visibility control | ✗ | ✓ |
| Data & platform | ||
| Python SDK & auto-capture | ✓ | ✓ |
| REST API, span archive & API keys | ✓ | ✓ |
| Chat migration (JSON import) | ✓ | ✓ |
| Environments (production / development) | ✓ | ✓ |
| Team members & roles | Limited | ✓ |
| Priority support | ✗ | Dedicated |
| AI analysis | ||
| Conversation quality scoring | ✗ | Roadmap |
| Failure & root-cause clustering | ✗ | Roadmap |
| Anomaly detection | ✗ | Roadmap |
Pricing questions.
Is there really a free plan?
Yes. The full analytics dashboard, all five cards, all eleven charts, transcripts, tickets, usage and the SDK, with no card required. The Custom tier adds what turns a dashboard into a client deliverable.
Why are tickets free on every tier?
Because they are the reason your client keeps coming back. Gating the feedback loop would undercut the thing that makes the dashboard worth opening a second time.
What counts as white-labelling?
Running the dashboard at your own subdomain with your app name, separate light and dark logos, separate light and dark primary colours, and an eight-slot chart palette you set per theme.
Can I move between plans?
Yes. Billing runs through Stripe with a self-serve customer portal, so you can change or cancel without talking to anyone.
How is the Custom tier priced?
By the modules you choose. The AI analysis capabilities are modular and not all of them are built yet, so it is quoted rather than listed, book a demo and we will scope it honestly.
What happens to my data if I leave?
It stays yours the whole time. Every conversation, span and usage row is readable over the REST API, so an export is a query, not a support ticket.
Start on the free plan. Upgrade when you hand it to a client.
- Full dashboard on the free plan
- No card required
- Model spans never carry prompts